PRIVACY POLICY

1. Who We Are

VIPNocturne is a trading name of Digital Onecore, a company registered in the Netherlands. Our registered address and contact details are available on request at hello@vipnocturne.com.

2. What Information We Collect

We collect the following types of information:

Information you provide directly:
Your name, email address, phone number, and any other details you submit through our contact form, booking form, or email correspondence.

Information collected automatically:
When you visit our website we may collect your IP address, browser type, pages visited, time spent on pages, and referring URLs through standard web analytics tools.

Information from third party tools:
If you connect third party tools such as QuickBooks, HubSpot, PayPal, DocuSign, Canva, or Google Workspace as part of our service, we access only the data necessary to deliver the workflows you have requested. We do not store this data beyond what is required to run your service.

3. How We Use Your Information

We use your information to:

Respond to your enquiries and communicate with you about our services.
Deliver and manage the services you have signed up for.
Send service-related communications including onboarding updates and workflow notifications.
Improve our website and service offering.
Comply with legal obligations.

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Legal Basis for Processing

We process your personal data under the following legal bases as defined by the General Data Protection Regulation (GDPR):

Contractual necessity — to deliver the services you have agreed to.
Legitimate interests — to improve our services and communicate with prospective clients.
Legal obligation — where required by law.
Consent — where you have explicitly provided it.

5. Data Retention

We retain your personal data for as long as necessary to deliver our services and comply with our legal obligations. If you cancel your subscription or request deletion of your data, we will remove your information within 30 days unless we are legally required to retain it.

6. Your Rights Under GDPR

As a resident of the European Economic Area you have the following rights:

The right to access the personal data we hold about you.
The right to correct inaccurate or incomplete data.
The right to request deletion of your data.
The right to restrict or object to processing.
The right to data portability.
The right to withdraw consent at any time.

To exercise any of these rights please contact us at hello@vipnocturne.com. We will respond within 30 days.

7. Cookies

Our website uses essential cookies to ensure it functions correctly. We may also use analytics cookies to understand how visitors use our site. You can disable cookies in your browser settings at any time, though this may affect the functionality of the website.

8. Third Party Services

Our service integrates with third party platforms including QuickBooks, PayPal, HubSpot, Canva, DocuSign, Eventbrite, Dice, and Google Workspace. Each of these platforms has its own privacy policy and terms of service. We recommend reviewing their policies before connecting your accounts.

9. Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Nothing sent, posted, or paid through our service happens without your explicit approval.

We do not use your business data to train AI models. What happens in your venue stays in your venue.

10. International Transfers

VIPNocturne is based in the Netherlands and operates across Europe. If your data is transferred outside the European Economic Area we ensure appropriate safeguards are in place in accordance with GDPR requirements.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do we will update the effective date at the top of this page. We encourage you to review this page periodically.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data please contact us at:

hello@vipnocturne.com
VIPNocturne — a Digital Onecore venture
The Netherlands